Job Purpose:

Lead, direct and implement all prime tasks pertaining to Business Center including activity reporting, staff motivation & schedule adherence, center ambiance, and management of routine operations within the defined key performance parameters and standards

Job Responsibilities:

• Development of effective & efficient Customer Relationship Management across all touch points of Customer services in assigned region.
• Ensure implementation of CS process & procedures at Business Centers & Franchise centers and provide support in formulation of the same.
• Ensure provision of personalized service to high value customers visiting at Business Centers and develop rapport and strong relationship with all priority customers to build up a long-term association with the company for enhanced customer loyalty.
• To ensure smooth operational implementation of new projects at Service Centers/Franchises in assigned region.
• Ensure proper behavior/discipline/grooming/punctuality of team as per the requirements and image of the organization.
• Monitor and analyze daily/weekly Business Centers & Franchise Customer Service reports in assigned region to find out area of improvements and current service level of KPIs.
• Ensure Effective and efficient coordination with related departments towards maintain & improving business centers & franchises.
• Regular visits to Business centers & franchises for assessments and improvements in service delivery in assigned region
• Ensure that all business Centers are properly maintained administratively and resolve all the issues pertaining to Business Centers smooth functionality

High energy, smart worker with well-developed Communication skills

Excellent Time Management abilities

Selling and Financial Analytical skills

People focused and excellent team player

Ability to manage and develop a broad team of Customer
Services Professionals.

Ability to create trust and harmony amongst the team members