Applying for Job
Already a Member:
Sign In Here
New Member:Sign Up Here
If you already have an account on ROZEE.PK you don't need to fill out registration form to create a new account. Simply login using your ROZEE.PK username or email address and password.
New Member Click here to register
Assistant Manager Customer Lifecycle Management
Industry:
Telecommunication/ISP
Division:
Customer Services
Category:
Client Services & Customer Support
Total Position:
1
Job Type:
Full Time/Permanent
Department:
Churn Management
Job Location:
Lahore
Gender:
Doesn't Matter
Minimum Education:
Bachelors
Degree Title:
Computer Science Graduate (BCS/MCS). Candidates with MBA degree would be given preference.
Career Level:
Experienced (Non-Manager)
Minimum Experience:
3 Years(Candidates with at least 3 to 5 years of relevant work experience in IT with computer IT Data mining, customer communication experience and in a similar role within the Telecom Industry would be preferred.)
Apply By:
Jun 25, 2012
Posted On:
Jun 19, 2012
Job Description
Job Objective:
- Prepare Business cases for New campaigns/initiatives
- End of end management of BTL Campaigns
- Customer Analysis & Segmentation
- Reporting on Churn aspects
Job Responsibilities:
1. Plan Below the Line SMS/Outbound Campaigns for Churn Prevention coordination with other departments for smooth execution/roll-out of campaigns- Target Segment Analysis
- Business Case preparation
- Coordinate with technical departments for execution
- Manage campaign calendar/schedule
- Campaign Communication (Broadcast / Reminders)
- Campaign take-ups
- Incentive Posting to customers
- Complaint handling process development
- Analyze churning customers
- Identify behaviors of churners
- Identification/Segmentation of high churn potential customers
- Devise action plan for target segment
- Cost-benefit analysis of pre/post campaigns
- Bench mark campaigns based on previous results
- Return on Investment of Campaigns
Possess excellent customer handing skills
Excellent Time Management abilities
High energy, smart worker with well-developed Communication skill
