Job Objective:

The role holder is responsible for the optimization of the regional part of Warid Telecoms cellular network to meet business requirements and to manage regional optimization team , providing line management, setting direction, vision and objectives for the regional office

Job Responsibilities:

• Work closely with the other Regional Manager, radio network performance team and National Optimization Manager to ensure awareness of common issues and consistency and uniformity across the network
• Manage and support the growth in traffic to maintain network performance in line with KPI targets
• Liaise with other departments , equipment suppliers , vendors and other mobile operators as per business needs
• CDD- Support Roll- out Team in timely provision of Cell Design Data for integration of new sites for all vendors nationwide. Analyzing drive test reports for new launches sites
• Understand the various parameters and setting available to us in Huawei and Ericsson network
• Complaints ensure timely resolution of customer complaints with due feedback to customer management team (CMT)
• Parameter analysis and propositioning verify default and non- default parameters and advise as to recommended figures
• Strategic optimization Manage new feature trial that would be quality / cost beneficent to Warid Telecom
• Data Network- Manage Warid Radio Network performance and optimization team for ensuring optimized GPRS /EDGE network settings
• Take Regional lead on making recommendation on Upcoming GSM related technologies and services for their feasibility of incorporation into Warid Telecoms network to meet business requirements and network improvements
• Recruit and manage regional optimization team members where necessary
• Assign tasks and responsibility and set objectives for Regional Optimization team
• Groom team members technically, professionally and managerially as required
• Establish a suitable development plan for the team members
• Field visit to area within assigned region
• Vendor and financial management

Key KPIs

• Managing vendors and to ensure contracted network , KPIs are met across the region
• Ensure resolution of regional customer complaints within defined SLAs
• Timely provision of CDDs
• Drive for resolution of KPI/ customer affecting issues
• Drive new feature trials
• > 60 % Network utilization for all network elements, subjected to minimum technical configuration

Technical radio (GSM /GPRS/EDGE) expertise
Management skills