Objective:

To answer calls made by customers for seeking information, logging complaints or/ and giving instructions.

Main Responsibilities:

• This job requires working in shifts. The major responsibilities are:
• Provision of accurate and brief information about products and services to the caller/customers.
• Offering a helping and ready hand to the customers.
• Using problem solving skills to handle difficult or irate customers.
• Suggesting alternatives and possibilities to resolve customers complaints on priority basis.
• Bringing awareness among customers by educating them about various products and services.
• Execution of collective plans to achieve goals of first call resolution.
• Learning about organizations products and services and keeping up-to-date with any changes to them.
• Regularly attending training and coaching sessions conducted.
• Ensuring compliance with schedule.
• Conveying customers feedback and suggestions to the Supervisor in order to offer services exceeding customer expectations.
• Taking immediate and all possible measures to resolve customers problem keeping company policies in view.
• A thorough knowledge of CRM being used.

Output/Deliverables:

• Meeting with assigned qualitative and quantitative targets.

Exceptional Communication and Interpersonal skills

Optimistic with supportive attitude

Stress and Time Management

Result driven

Willing to learn

Added advantage for the people who can speak regional languages (Pushto, Sindhi)