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Executive Reporting & Analysis
Objective:
Business intelligence and implementation of programs to generate customer satisfaction and ensure operational effectiveness.
Main Responsibilities:
Primary responsibilities shall be automation of all manual tasks being performed in the Support / Call Center. Therefore the candidate should have hands on knowledge of Databases and Application development. Preferred applications are SQL Server, .NET and Oracle.
Ability to develop application for every heterogeneous requirements arising in the contact center. Knowledge and experience of development tools is a must.
Enhanced knowledge of DBMS and data manipulation tools.
Solving TABS related issues faced by all channels of Warid or Wateen. Ensuring & conducting successful implementation of Change requests and Incident reports for TABS. Business and system knowledge is essential.
To assist the Team Leader Business Analysis in special tasks assigned by him.
Output/ Deliverables:
Proficient in Databases and Application development
Communicative and Confident
Analytical Capabilities
Trouble Shooting
Time Management
Required Skills
Knowledge of Software & Web Development
Team Player
Highly computer proficient
High IQ
Leadership qualities
Ability to translate ideas into concepts
