Objective:

To greet customers, handle queries and complaints, sell postpaid and prepaid subscriptions from Business Center in accordance with the defined customer servicing standards within the defined KPIs

Main Responsibilities:

• To perform the role of a floor greeter as and when assigned by the Supervisor by filtering and channeling customers to the right service queue
• To explain all kinds of Warid tariffs and functionality of other products and services to the customer as per customer's request
• To remain apprised on all current policies, procedures, promotions, products and value added services offered by the company
• To handle all customers in accordance with the established customer Handling standards and SOP's
• To ensure that the customer details and other relevant data is completely entered into the CRM system against all the sales made on daily basis and proper documentation is maintained as per established policies and procedures
• To make sales lead calls to the customers in order to attract customer walk-ins to the business center
• Follow up with all potential customers who have shown interest in company products and services and close the sale at earliest
• To attend training and development programs as and when assigned by the supervisor
• To provide feedback to supervisors on important issues/problems cited by the customers to ensure customer retention
• To take ownership and ensure resolution of customer complaints
• Follow up on all cases cited by the customer as first interface
• Ensure proper behavior/discipline/grooming/punctuality as per the requirements and image of the company

Hands on experience on CRM
Excellent customer handling skills
Selling and negotiation skills
Strong MS Office skills
Poeple and service orientation
Proactive approach
Strong Interpersonal skills
Stress Management
Strong communication skills