Job Purpose:

Lead, direct and implement all prime tasks pertaining to Business Center including activity reporting, staff motivation & schedule adherence, center ambiance, and management of routine operations within the defined key performance parameters and standards

Job Responsibilities:

• Ensure implementation of effective& efficient Customer Relation Management in assigned Business Center
• Ensure implementation of CS processes & procedures at Business Center and provide support in formulation of the same
• To Observe and Coach staff members on customer handling skill gaps identified during observation
• To comply with all pre-defined Service Standards/KPIs assigned to the business center
• To provide accurate center activity reports to the management as assigned from time to time
• To provide feedback to supervisors on important issues/problems cited by the customer to ensure customer retention.
• To remain updated on all current policies, procedures, promotions, product and value added services offered by the company
• Ensure proper behavior/discipline/grooming/punctuality at assigned Business Center as per the requirements and image of the company.
• Ensure provision of personalized services to high value customers visiting at Business Centers and develop rapport and strong relationship with all priority customers to build a long term association with the company for enhanced customer loyalty.
• Ensure that assigned Business Center is properly maintained administratively and resolve all the issues pertaining to Business Centre smooth functionality.

Excellent customer handing skills

Excellent Time Management abilities

Selling and Financial Analytical skills

Coaching and mentoring skills

High energy, smart worker with well-developed Communication skills

People management skills

Team player