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PO Fulfilment Team Lead
Job Detail
Telecommunication / ISP
Total Position
Job Type
Full Time/Permanent ( First Shift (Day) )
Job Location
No Preference
Minimum Education
Degree Title
Hold a bachelor\'s or a master\'s degree in business administration
Career Level
Experienced Professional
Minimum Experience
5 Years(Have at least 5 years of relevant experience)
Apply By
Jan 13, 2017
Posted On
Jan 10, 2017
Job Description


The PO Fulfilment Team Lead’s role is to run their team on a day-to-day basis, ensuring that resource is adequate to achieve agreed targets in the specified area of PO Fulfilment. The Team Leader shall act as a point of contact for clients (OpCo Procurement teams) and related teams within the SSC Organisation.

Job Description:

Execute on the assigned categories from a PO Fulfilment perspective in coordination with Group & OpCo Procurement, functions

Oversee the  day-to-day running of Procurement process

Meeting targets and deadlines on a daily, monthly and quarterly basis according to agreed Service Level Agreements (SLAs).

Act as focal point for effective communication with related teams both inside the SSC and within the supported countries.

Act as focal point for escalations, ensuring that line management are made aware of any critical issues.

Identifying, communicating and (where agreed) implementing system and process improvements that lead to enhanced productivity.

Compiling and regular maintenance of OpCo or task specific Procedure or Work Instruction documents.

Explore synergies across OpCo processes and best practice opportunities

Manage escalations from direct reports 

Support direct reports in the execution of day to day activities.

Produce reporting and analysis for management as required

Focal point of engagement with Senior Management of in scope OpCos for all matters relevant to Procurement Delivery 

Classifying issues raised by OpCos and assigning it to the relevant teams for action/resolution

Responsible for working with the Service Quality Manager to ensure that Procurement Delivery of the SSC meets OpCo business requirements and objectives

Participate in relevant governance forums

Ensure team is adequately trained and resourced to cover key tasks, includes for cover during absences for sickness or holiday. 

Motiviate and support direct reports

Run regular status meetings with team members and separately with line manager covering performance against operational targets as well as any other issues.

Ensure that team members adhere to their employment Ts and Cs in terms of punctuality, dress code, heath and safety and sickness absences.

Alert line manager to any issues which could affect the performance of the team in a timely manner.

Provide assistance to line manager on appraisals by providing feedback against agreed objectives on team members. 

Discharge basic people management responsibilities and assume additional responsibilities as assigned

Support the Head of PO Fulfilment in implementing agreed Service & Process improvement initiatives

Coach and direct direct reports in changes to ways of working

Ensure compliance to changed ways of working in order to sustain benefits realised by improvement projects

Essential Skills:

Working knowledge of the end to end Purchase to Pay Process with subject matter expertise in purchasing

Ability to monitor service levels/KPIs and take corrective actions as needed

Good Escalation management skills

Applied leadership skills, good coordination skills

Applied collaboration/teaming techniques

Good  problem solving and time management skills

Applied knowledge of MS Office

Applied knowledge Business Control Requirements

Applied customer satisfaction skills / client facing skills

Ability to complete staff-work to a high standard

Desirable Skills:

Excellent business communication skills

Flexible to travel outside Pakistan for business assignments

Computer Proficiency:

High proficiency in Oracle & MS office.