The PO Fulfilment Team Lead’s role is to run their team on a day-to-day basis, ensuring that resource is adequate to achieve agreed targets in the specified area of PO Fulfilment. The Team Leader shall act as a point of contact for clients (OpCo Procurement teams) and related teams within the SSC Organisation.
Execute on the assigned categories from a PO Fulfilment perspective in coordination with Group & OpCo Procurement, functions
Oversee the day-to-day running of Procurement process
Meeting targets and deadlines on a daily, monthly and quarterly basis according to agreed Service Level Agreements (SLAs).
Act as focal point for effective communication with related teams both inside the SSC and within the supported countries.
Act as focal point for escalations, ensuring that line management are made aware of any critical issues.
Identifying, communicating and (where agreed) implementing system and process improvements that lead to enhanced productivity.
Compiling and regular maintenance of OpCo or task specific Procedure or Work Instruction documents.
Explore synergies across OpCo processes and best practice opportunities
Manage escalations from direct reports
Support direct reports in the execution of day to day activities.
Produce reporting and analysis for management as required
Focal point of engagement with Senior Management of in scope OpCos for all matters relevant to Procurement Delivery
Classifying issues raised by OpCos and assigning it to the relevant teams for action/resolution
Responsible for working with the Service Quality Manager to ensure that Procurement Delivery of the SSC meets OpCo business requirements and objectives
Participate in relevant governance forums
Ensure team is adequately trained and resourced to cover key tasks, includes for cover during absences for sickness or holiday.
Motiviate and support direct reports
Run regular status meetings with team members and separately with line manager covering performance against operational targets as well as any other issues.
Ensure that team members adhere to their employment Ts and Cs in terms of punctuality, dress code, heath and safety and sickness absences.
Alert line manager to any issues which could affect the performance of the team in a timely manner.
Provide assistance to line manager on appraisals by providing feedback against agreed objectives on team members.
Discharge basic people management responsibilities and assume additional responsibilities as assigned
Support the Head of PO Fulfilment in implementing agreed Service & Process improvement initiatives
Coach and direct direct reports in changes to ways of working
Ensure compliance to changed ways of working in order to sustain benefits realised by improvement projects
Working knowledge of the end to end Purchase to Pay Process with subject matter expertise in purchasing
Ability to monitor service levels/KPIs and take corrective actions as needed
Good Escalation management skills
Applied leadership skills, good coordination skills
Applied collaboration/teaming techniques
Good problem solving and time management skills
Applied knowledge of MS Office
Applied knowledge Business Control Requirements
Applied customer satisfaction skills / client facing skills
Ability to complete staff-work to a high standard
Excellent business communication skills
Flexible to travel outside Pakistan for business assignments
High proficiency in Oracle & MS office.